Overheard lists out the most recent Twitter posts ("tweets") related to this company. Anyone, employee or customer, can convert a tweet into a community topic. Overheard notifies the original Twitter poster of the discussion started in response to their issue.
RT @nickducoff: @dependonit I saw @marc1919's RT and looked you up. I see buzz words like "project templates" + "electronic invoicing" but what's new/diff?